Team Leader Immigration Services

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Job Description 

As a Team Leader of the Immigration Services Team, you will motivate and develop your team, actively role modelling a culture of continuous improvement and service quality, managing day to day performance, and improving capability as necessary to deliver a best-in-class service.

Specifically, you will:

• Lead and manage a team of Immigration Officers and Senior Officers, ensuring effective performance, development, and engagement.
• Execute the day-to-day operations of immigration operations, ensuring timely and accurate processing of employment permits, visas, and international transfers.
• Execute international transfers and secondments (including but not limited to coordinating immigration vendors, coordinating process with employees and People teams, preparing required documentation).
• Manage the documentation process for employment permits, including tracking expiration dates, collecting cost approvals, and raising orders for renewals.
• Ensure that all required documentation for international transfers and secondments is prepared accurately and in a timely manner.
• Act as the first point of escalation for employment permit change, renewal, and international transfer-related queries, delivering excellent customer service and resolution.
• Ensure compliance with immigration laws and regulations, proactively identifying risks and implementing controls to mitigate them.
• Ensure that all immigration and relocation processes are standardized and aligned with global policies while being responsive to local market needs.
• Liaise with other People Operations teams to ensure seamless integration of immigration processes with broader People functions.
• Communicate effectively with employees and stakeholders regarding immigration-related queries and processes.
• Track and report on all employment permit changes and renewals documentation activities across all regions, ensuring adherence to agreed SLAs.

Your Profile

• 3+ years’ experience in global mobility or employment permit administration, legal background would be considered as advantage.
• Experience in team management or a demonstrated ability to lead and motivate a team, fostering a collaborative and supportive environment.
• Experience in Immigration and/or internal global mobility
• Fluent in English (both in speaking and writing), other language would be considered as advantage.
• Higher education.
• Ability to work independently as well as part of a team environment.
• Ability to prioritize tasks when working with high volume of assignments.
• High attention to detail combined with computer literacy (MS Word, Excel).
• Positive attitude and good communication skills, strong stakeholders’ management skills.
• Project management skills and experience would be considered as advantage.