Head of Centralized Services

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Reporting to the Head of Client Delivery – Lithuania, you will play a pivotal role in building, leading, and driving AD Central Services teams in Vilnius, Lithuania. This role will focus on growing and developing teams responsible for Payments, KYC, VAT, Corporate Secretarial, Regulatory Reporting functions servicing multiple segments and jurisdictions, with around 200 specialist strong department.

Key responsibilities include:

Leadership & Strategy

• Lead and direct Centralized Services teams, aligning with organizational goals and client needs
• Partner with senior leadership to develop and execute business plans and objectives, incorporating short- and long-term priorities
• Build a collaborative, high-performance team culture

Service Delivery & Client Management

• Ensure accurate, timely delivery across all clients per SLA, upholding data integrity and compliance
• Establish and maintain SLAs and KPIs with internal/external stakeholders to drive efficiency
• Coordinate across teams to strengthen end-to-end processes
• Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues

Risk, Controls & Compliance

• Maintain robust control environments and procedures to support global compliance
• Regularly update processes to reflect regulatory changes and industry best practices
• Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues

Continuous Improvement & Reporting

• Drive cost-effective, scalable solutions and continuous process/systems improvement
• Use data analysis to generate insights and recommendations
• Report key metrics and performance to senior management and stakeholders

PROFILE

• Bachelor’s or master’s degree in a business-related field.

• 15+ years of experience in financial sector, preferably in AML/KYC, Payments, Reconciliation, Loan admin or similar services.
• You possess excellent organizational, leadership, problem solving and staff development skills.
• You possess the ability to drive and to execute change through continuous process improvement, technology application and other means

LEADERSHIP & BEHAVIOURAL COMPETENCIES

Communication & Stakeholder Engagement

• Excellent written, verbal, and interpersonal communication skills
• Skilled at engaging C-level executives and high-profile clients with confidence and professionalism

Leadership & Judgment

• Strong commercial acumen and sound judgement, able to influence diverse and challenging stakeholders
• Hands-on leader who takes on varied tasks with humility and flexibility
• Manages competing priorities and remains calm under pressure, navigating complexity with confidence

• Drives a culture of compliance and risk control; has strong commitment to integrity and ethics

Organizational & Operational Skills

• Exceptional organizational and time management skills; thrives in high-volume, deadline-driven environments
• Division-level (or higher) budgeting experience
• Proven ability to work autonomously in a matrixed organization, building strong internal networks and partnerships

KEY RELATIONSHIPS

• COO Leadership Team
• Regional Execs, Business Unit Leaders and Country Executives
• Clients & Prospective clients (C-Level down to business heads)
• Finance, Legal & Compliance, Risk Management, IT and Human Resources.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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