Client Portal Delivery Specialist 1

ABOUT US 

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Join our team in Vilnius as a Client Portal Delivery Specialist:

As part of a dedicated expert team, you will be responsible for supporting Alter Domus’ Proprietary Client and Investor portal, CorPro. CorPro is Alter Domus’ portal for the Fund Administration business across Private Equity, Debt Capital Markets, and Real Estate verticals.

What you will be doing:

Efficiently onboarding new clients and migrate legacy funds to the CorPro portal, encompassing multiple applications for a seamless experience.

Fostering strong relationships during onboarding to showcase Alter Domus' commitment to exceptional customer service.

Educating internal and external users on the platform's capabilities, ensuring comprehensive understanding of its features.

Acting as a point of contact to swiftly address and resolve onboarding issues.

Developing and maintaining top-quality content to facilitate smooth onboarding for new accounts.

Staying updated on product releases and roadmap, communicating relevant information to stakeholders.

Collaborating with key product and technology leads to provide input on platform enhancements.

Participating in User Acceptance Testing for each CorPro release, collaborating with QA and Development teams to ensure the highest standards are met.

Your Profile:

- Bachelor's degree in a Business or equivalent work experience

- Minimum 2 years of experience in client onboarding, customer success, or a related role

- Fluent in English

- Excellent communication and interpersonal skills

- Ability to manage multiple projects and priorities simultaneously

- Detail-oriented with strong organizational and time management skills

- Proficient in Microsoft Office Suite

- Experience in creating user guides, delivering trainings is a plus

Salary

From 2000 EUR Gross, the final offer will depend on your experience and expertise.

What will make you stand out in a crowd:

Good communication skills, organised and flexible;

You possess team spirit with the ability to work independently using your own initiative when appropriate;

Ambitious with a high level of energy and commitment;

Ability to work under pressure and meet a range of deadlines;

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WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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