Application Support Engineer

Alter Domus Group are currently seeking an Application Support Engineer to join our Technology team. In this role, your duties will include providing IT support to our business users for our internal software, working with our engineering team to identify defects, and training users.

JOB DESCRIPTION:

Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues
Provide accurate and timely resolution of issues, and escalation when necessary
Collaborate with team members and business functions to troubleshoot and resolve support tickets
For high severity issues that occur outside of normal business hours, you may be asked to participate in the resolution of issues outside of normal business hours
Escalate, communicate outage notification in a timely manner to internal users
Administer application settings and permissions
Write, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidents
Perform ad-hoc task and analysis for the support team as needed
Participate in the ongoing process of investigating, analyzing, and providing long term resolutions to applications issues.
Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues.
Follow Company standards for security and best practices.
Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.
Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability.
Track and present support metrics to stakeholders monthly
 

YOUR PROFILE:

BSc/BA in Computer Science, Engineering or a related field or equivalent work experience
1+ years of experience in supporting Software Applications (ideally in the finance sector) 
Experience writing and executing SQL queries against relational databases
Excellent academic background, critical thinking, communication, and collaboration skills
Highly analytical and strong problem-solving skills
 

PREFERRED SKILLS/EXPERIENCE

6+ months of professional software development experience
Strong Microsoft SQL Server experience including SQL and stored procedures
C#; ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, NET 4.5 or later
Experience in debugging software in an integrated development environment 
Experience versioning code with Git
Jira or other modern project/issue management systems
General understanding of object-oriented programming

ABOUT US:

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,000 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

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