Centralized Services - Senior Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Job Description

You will be responsible for client relations and will lead the team (including Managers, Senior Officers and Officers) to achieve and meet their needs. Specific responsibilities include the following:

• Leads the pioneer team in terms of planning, preparation and hands on execution to successfully established the Centralised team.
• As the team leader, you will leverage your past experiences as well as excellent organizational skills, sound judgment, the ability to prioritize tasks, and strong personal character to help your team perform and grow. Your team will benefit from your good listening skills, tailored coaching, and planning;
• Ensures quality control across the delivery function, adhering to quality assurance standards and meeting deadlines consistently.
• As the central point of contact for your accounts, you will identify and anticipate potential issues, allowing you to assess risks accurately and provide appropriate solutions to meet client needs;
• Develop and support the team by providing a framework for adherence to procedures and policies, ensuring that your team members receive adequate training and constructive support.
• Build and maintain internal and external relationships while organizing and leading training sessions to enhance team knowledge and capabilities.
• Ensure client deliverables are input in workflow planner and adequate resources are allocated to ensure staff are fully utilized.
• Supporting the team efforts with regards to internal reporting (compliance, internal audit, maintenance of process documentation) 
• Serves as the escalation point for internal and external parties on unresolved servicing issues and concerns
• Represents the team in various initiatives (e.g. handover, onboarding), provides solution-oriented guidance to stakeholders, and proactively voices potential concerns.
• Proactively runs high complexity projects or initiates independently and drives Team-relevant system and process changes and enhancements.
• Monitors team performance against key performance indicators (KPIs) such as quality, timeliness, error reports, overtime, and productivity.
• Leads local initiatives to enhance employee engagement and operational efficiency.

Your Profile

• 8 to 15 years of experience in asset management, preferably within fund houses, fund administrators, or the Big Four, is highly valued.
• Knowledge of Client Onboarding, Reconciliations, Payments, Regulatory reporting and Investor Services.
• A minimum of 4 to 5 years of leadership experience is required.
• Possess a comprehensive understanding of fund administration process.

• Proficient in reviewing complex processes, managing escalated client issues, and nurturing client relationships.
• Skilled in establishing and monitoring key performance metrics to enhance team performance and operational efficiency.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to facilitate collaboration with clients and internal stakeholders.
• Happy to work as part of an international team;
• A strong interest to learn and develop a strong career in fund administration in Philippines and other international offices.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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