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IT Customer Solutions - Malta

Location: 

Mriehel, MT

For our IT Department in Malta, we are currently looking for an IT Customer Services Solutions Officer. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

 

Job Description:

 

As an IT Customer Services Solutions Officer, you will work within our International IT Team in Malta:

 

  • You will be asked to provide first line support to users (both external and internal users) for the Electronic Document Management System;
  • Investigating and acting to resolve requests according to feasibility;
  • Follow processes and procedures to manage users’ accounts and access rights;
  • Logging requests in a service desk tool;
  • Develop, implement, and conduct analysis on meaningful reports to facilitate decision making;
  • Present data in clear, easy to read way;
  • Propose suggestions on how to improve analysis and data driven decisions.

 

Your Profile:

 

  • Minimum of two years’ experience in a similar role;
  • You have a Certification in Computer Science or IT;
  • Strong understanding of Data Security and Privacy;
  • Ability to handle variants of SQL;
  • Ability to work proficiently with Microsoft Office programs and has advanced Excel skills;
  • Dashboard development and Data Visualisation;
  • You are fluent in English ;
  • You are a fast learner and have excellent communication skills;
  • You work well independently as well as in a team.