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IT Supplier Manager - Luxembourg


Luxembourg, LU

For our IT Department in Luxembourg, we are currently looking for an IT Supplier Manager. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.


Job description:


Under the management of the Head of IT Design and Architecture, you will be responsible for definition and executing the supplier relationship management processes. It will include both financial performance (contractual management, asset management) and quality performance (organise Service Review, service level management, define KPIs/Dashboard, track and follow incident and escalation, control remediation plan and service improvement)

You will work closely with the head of IT Operations, the head of IT Project Portfolio and the IT Finance controller to ensure an efficient and effective operation of end-to-end supplier management processes.


As part of the IT team you will work collaboratively with IT operations and delivery delivering IT services to a range of internal stakeholders and external customers


Your Responibilities:


  • Vendor’s service level oversight: Develop, implement, and supervise supplier and outsourcer guidelines, with respect of service level agreements;
  • Contract asset management: Comply with all procurement policies and procedures, including those for hardware and software licensing and maintenance contracts;
  • Supervise asset management for IT hardware, software, and equipment;
  • Support budget proposals, and recommend budget changes as needed;
  • Collaboratively manage and monitor supplier performance to ensure quality of service;
  • Provide periodic oversight and benchmark to IT Leadership team;
  • Ensure the service portfolio is fully covered for headquarters and remote offices located worldwide, and ensure adherence to contractual agreements;
  • Advise project teams, business and service owners, and leadership on contract interpretation and in developing solutions and formal recommendations;
  • Partner with Procurement and Legal department to resolve non-standard contract issues;
  • Work with vendors and IT leadership team to monitor and manage contractual performance (such as service delivery, financials);
  • Support IT team and vendors to scope, prepare and formally agree contract change requests;
  • Establish and maintain hardware and software maintenance database;


Your Profile:


  • 3-5 years professional experience in IT Supplier Management, service level management and contract asset management;
  • Knowledge and exposure in ICT environment;
  • General knowledge of accounting, finance, marketing, and logistics;
  • Team player, experienced in working with both senior management and operational teams;
  • Demonstrated high level organisational and time management skills;
  • Proven customer focus, interpersonal and communications skills;
  • Strong written and oral communication skills in English, French being an asset;
  • Ability to effectively prioritise and execute tasks in a high-pressure environment;