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Application Support Engineer

Location: 

Luxembourg, LU

For our office in Luxembourg, we are currently looking for a Senior Application Support Engineer.

We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

 

JOB DESCRIPTION:

 

As an IT Application Support Engineer, you will:    

             

  • Analyse and resolve issues, perform monitoring, tuning and optimization of in-house IT applications as well as third party software while ensuring maximum availability and service to customers;
  • Organize automated deployment and troubleshooting of various client applications;
  • Under minimal supervision, perform various duties required for the daily support of all assigned production applications and supporting systems;
  • Logically work through problems to determine their cause and how they can be resolved within incident report;
  • Exchange with business, either over the telephone or by email, to help them about issues or requests and to solicit feedbacks to assess whether their requirements are met;
  • Provide second line support and expertise / training to the first line support;
  • Avoid issues repetition and organize handovers to 1st and 2nd Level support external teams, by writing knowledge articles and procedures;

 

YOUR PROFILE:

 

  • Must have at least 2 years of experience in IT Application Support;
  • You have good knowledge of enterprise server and desktop operating systems, applications and scripting such as :
    • Microsoft Windows, Microsoft Windows Server
    • SQL
    • IIS
  • Experience in SAP ; SuccesFactor, Concur, SalesForce would be considered  an asset;
  • Excellent written and oral communication skills with ability to communicate effectively with both technical and non-technical people;
  • Fluent English;
  • You have a customer oriented attitude
  • Strong problem solving skills both analytical and logical thinking;
  • You have strong collaboration skills with the ability to work well independently as well as in a team dynamic across multiple functional organizations;
  • Experience in and knowledge of the financial business is an advantage;