Program Manager, Investor Services

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

YOUR ROLE

Alter Domus is seeking an exceptional Investor Services Program Manager to lead a critical, enterprise-wide initiative that will fundamentally transform our client and investor onboarding capabilities. This is a high-impact, strategic role for a seasoned Investor Services leader who will orchestrate the design and delivery of an end-to-end know your customer (KYC) and client due diligence (CDD) journey, with Fenergo as the core platform.

This role demands a rare combination of strategic vision, technical acumen, and exceptional stakeholder management skills. You will be responsible for achieving the highest possible level of integration and automation across Alter Domus' IT infrastructure, connecting Fenergo seamlessly with Alter Domus’ client/investor portal, orchestration layer, workflow management tool, and document management system

YOUR RESPONSIBILITIES

Program Leadership & Strategy

• Lead and own the end-to-end Investor Services program for client and investor onboarding, ensuring alignment with Alter Domus' strategic objectives.
• Define and articulate the program vision, roadmap, and success criteria in collaboration with C-suite and senior stakeholders.
• Drive the creation of a seamless, automated onboarding journey that delivers exceptional client experience while ensuring regulatory compliance.
• Establish and maintain program governance structures, including steering committees, RAID logs, and decision-making frameworks.

Integration & Automation

• Design and oversee the implementation of enterprise-grade integrations between Fenergo and the broader Alter Domus technology ecosystem.
• Maximize automation opportunities across the onboarding journey, eliminating manual touchpoints and reducing operational risk.
• Define integration architecture in collaboration with Enterprise Architecture and IT teams, ensuring scalability, resilience, and security.
• Ensure seamless connectivity with client/investor portals, orchestration layers, workflow engines, and document management systems.

Cross-Functional Leadership

• Align with relevant technology, product, and service delivery workstreams.
• Coordinate project managers, product owners, third-party vendors, and internal development teams.
• Break down organizational silos focusing on common outcomes.
• Balance competing priorities and resource constraints across parallel workstreams.

Stakeholder & Vendor Management

• Build and maintain strong relationships with senior stakeholders across business units, technology, operations, compliance, and risk.
• Maintain third-party vendor relationships, including Fenergo and integration partners, ensuring delivery to quality, time, and budget.
• Facilitate executive decision-making through clear, concise communication and data-driven insights.
• Champion change across the organization, addressing resistance and building buy-in at all levels.

Delivery & Execution

• Own program delivery using appropriate methodologies (Agile, Waterfall, or hybrid approaches).
• Establish program plans, timelines, budgets, and resource allocation models.
• Monitor and report on program progress, risks, issues, dependencies, and financial performance.
• Implement rigorous quality assurance and testing protocols to ensure flawless deployment.
• Drive continuous improvement and optimization post-implementation.

Compliance & Risk Management

• Ensure all CDD and KYC requirements meet regulatory standards and internal compliance frameworks.
• Manage program risks proactively, escalating issues appropriately and implementing mitigation strategies.
• Maintain awareness of regulatory changes and industry best practices in client onboarding.

YOUR PROFILE

Experience

• 10+ years in program, with at least 5 years leading large-scale Investor Services programs in financial services.
• Proven track record delivering complex, multi-workstream programs involving technology implementation, process Investor Services, and organizational change.
• Deep experience with Fenergo platform implementation, configuration, and integration.
• Extensive knowledge of CDD/KYC processes, regulatory requirements, and compliance frameworks.
• Demonstrated success leading enterprise integration initiatives connecting multiple systems and platforms.
• Experience managing client/investor onboarding journeys in asset management, private equity, fund administration, or banking environments.

Technical Knowledge

• Strong understanding of integration technologies, APIs, orchestration layers, and middleware solutions.
• Familiarity with client portals, workflow management tools, and document management systems.
• Knowledge of data governance, data quality, and master data management principles.
• Understanding of cloud architectures and modern application development practices.

Leadership & Management

• Exceptional ability to lead, motivate, and influence cross-functional teams and senior stakeholders.
• Proven experience managing project managers, product owners, business analysts, and technical teams.
• Strong vendor management capabilities, including contract negotiation and performance management.
• Ability to operate effectively in matrix organizations and navigate complex political environments.

Skills & Competencies

• Outstanding strategic thinking and problem-solving abilities.
• Excellent communication and presentation skills, with ability to engage audiences from technical teams to C-suite executives.
• Strong financial acumen with experience managing program budgets (multi-million £/$/€).
• Proficiency with program management tools (e.g., MS Project, JIRA, Confluence, Monday.com).
• PMP, PgMP, Prince2, MSP, or equivalent certification highly desirable.
• Agile/Scrum certifications (SAFe, CSM, PSM) advantageous.

• Experience with Alter Domus' specific technology stack or similar environments in fund administration.
• Background in business process reengineering and service design.
• Knowledge of RegTech solutions and emerging technologies in onboarding/KYC space.
• Experience with AI/ML applications for document processing and decision automation.
• Previous consulting experience with Big 4 or top-tier management consultancies.
• Multilingual capabilities.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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