System Senior Engineer I

The Senior System Engineer will be responsible for the following: 

• Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design 
• Assist managing various server related resources (Active Directory, VoIP, Office 365, Azure, SharePoint, PowerAutomate) including patches and other related security tasks and responsibilities 
• Work directly with our end users (in person, phone and help desk ticketing) to troubleshot and resolve issues 
• Set up workstations, domain accounts, etc. in various hardware and software related applications 
• Deploy and troubleshoot various types of network elements, infrastructure services and platforms 
• Install and troubleshoot Microsoft and various other system applications and solutions 
• Manage clear communication of progress/status with project stakeholders- Collaborate with team members to create and resolve support tickets 
• Provide hands-on expertise on systems related projects and collaborate with the internal Operations Team 
• Work with a Global IT team supporting users all over the world 
• Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run-books, and recovery processes 

  
Technial Comptencies:

• Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory 
• Expertise in Office 365 management is a must have (Exchange online, Intune, Sharepoint, Defender, PowerAutomate, Teams) 
• Support and maintain the existing network and associated infrastructure 
• Collaborate with team members in resolving support tickets 
• Experience in implementing Microsoft cloud solutions (Azure, Office 365, SharePoint) 
• Managed Services and Cloud experience  
• Manage various server related resources (Active Directory, VoIP, Office 365, Azure) including patches and other related security tasks and responsibilities 
• Remote Connectivity troubleshooting (VPN, Citrix, Terminal Server) 
• Basic knowledge of Kubernetes / Dockers / WSL2 
• Good knowledge on Apple products (Mac)  
• Previous experience working with ServiceNow ticketing tool would be considered as an advantage 
• General knowledge in Lotus notes would be considered as an advantage 
• Basic knowledge on Linux OS would be considered as an advantage 

Your Profile:

• 5+ years of related IT industry experience 
• Excellent oral, written communication, and presentation skills 
• Detail oriented and organized with an ability to meet deadlines 
• Willingness to work with teams in multiple time zones 
• Strong work ethic, responsiveness and passion for customer service and quality 
• Excellent team player and good interpersonal skills 
• Self-motivated, able to work within a project-based environment 

About us:
We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,000 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

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