Operational Resilience Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Reporting to the Head of Resilience & Business Continuity, the Operational Resilience Manager is responsible for supporting the design, implementation, and ongoing management of Alter Domus's global resilience framework. This role requires proven expertise in operating enterprise-wide resilience frameworks across multiple jurisdictions and time zones within complex financial services environments.  

Key Responsibilities 

• Lead end-to-end Business Impact Analyses (BIAs) across global business services to identify critical processes, dependencies, and recovery priorities. 
• Perform detailed application analysis to assess criticality, interdependencies, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). 
• Document and assess risks identified through BIAs, testing cycles, and exercises, and translate findings into actionable risk registers. 
• Define and recommend recovery strategies for critical business services, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). 
• Analyze test outcomes and exercise results to identify gaps and drive structured improvement initiatives. 
• Monitor and report on resilience metrics, KPIs, and KRIs to demonstrate resilience maturity and support data-driven decision-making. 
• Own and manage the Continual Improvement Programme, ensuring lessons from incidents, tests, and audits are systematically tracked, actioned, and reported. 
• Drive a culture of continuous improvement across the global resilience function, embedding iterative enhancements into frameworks, processes, and plans 

Key Skills & Competencies 

• Act as a Subject Matter Expert (SME) on business continuity, DR, and operational resilience within a financial services context. 
• Deep understanding of operational resilience, and DR principles within a global financial services environment. 
• Strong ability to understand business, risk, and compliance contexts and set priorities accordingly. 
• Demonstrates creativity and critical thinking in problem-solving - goes beyond process administration to deliver meaningful outcomes. 
• Ability to balance strategic imperatives with practical, delivery-focused execution. 
• Confident in decision-making and presenting recommendations to senior leadership. 
• Excellent communication, influencing, and stakeholder management skills across all levels of the organisation. 
• Proven track record of building collaborative global working relationships. 
• Serve as a role model who motivates, inspires, and elevates the broader team and resilience community 

Cultural & Strategic Contribution 

• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to embed the Alter Domus Values and our Employer Value Proposition. 
• Support a culture of compliance and risk control to mitigate financial, operational and reputational risks. 
• Ensure adherence to the highest Environmental, Sustainability and Governance (ESG) standards. 

PROFILE 

Required Qualifications & Experience 

• 5–15 years of experience in Business Continuity, Disaster Recovery, Operational Resilience, or a closely related discipline. 
• Demonstrated experience managing teams and delivering programmes visible to senior leadership and governance bodies. 
• Strong knowledge of ISO 22301, ISO 27001, DORA, and other relevant regulatory and industry frameworks. 
• Experience conducting BIAs, risk assessments in complex, multi-jurisdictional environments. 
• Professional certifications such as CBCP, MBCI, CRISC, or equivalent are highly desirable. 
• Financial services background strongly preferred. 

BEHAVIOURAL COMPETENCIES 

• Strong critical thinking and business acumen; curious, with a demonstrated willingness to learn and adapt to change. 
• Disciplined, methodical, with strong attention to detail. 
• Excellent written and verbal communication with strong interpersonal skills that build buy-in for initiatives. 
• You will have a proven track-record of working autonomously and demonstrate strong team-working skills, using them to build internal networks to achieve your objectives. 
• You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience. 
• You will demonstrate a strong commitment to high integrity and ethics. 

KEY RELATIONSHIPS 

• Head of Resilience & Business Continuity team 
• Client Service Delivery leaders 
• Technology leaders 
• Risk & Compliance leaders 

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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