IAM and CIAM Analyst

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Job Description:

We are seeking an experienced IAM and CIAM Analyst to join our Cybersecurity team. This role will be responsible for providing Business-As-Usual (BAU) support for our Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) solutions, ensuring secure and efficient identity governance across our organization.

Key Responsibilities

Identity and Access Management

• Provide day-to-day operational support for IAM solutions, with primary focus on SailPoint IdentityIQ/IdentityNow
• Manage user lifecycle processes including provisioning, de-provisioning, and access modifications
• Perform access certifications and attestation campaigns
• Troubleshoot and resolve IAM-related incidents and service requests

Customer Identity and Access Management

• Administer and support CIAM platforms including Okta and Auth0
• Configure authentication policies, MFA settings, and SSO integrations
• Monitor CIAM platform performance and user authentication flows
• Operational Support
• Respond to and resolve BAU support tickets within defined SLAs
• Collaborate with application teams to onboard new applications into IAM/CIAM platforms
• Create and maintain technical documentation, runbooks, and procedures
• Participate in change management processes and coordinate deployments
• Provide user support and training on IAM/CIAM processes

Security and Compliance

• Conduct periodic access reviews and ensure compliance with security policies
• Support internal and external audits for identity governance
• Monitor system logs and security events for anomalies

Required Qualifications

Experience

• 6+ years of overall IT experience
• 3+ years of hands-on experience working with IAM and CIAM platforms
• Proven experience with SailPoint (IdentityIQ or IdentityNow)
• Demonstrated expertise with Okta and Auth0 platforms
• Experience in providing BAU support in enterprise environment

Technical Skills

• Strong understanding of identity lifecycle management processes
• Hands-on experience with Okta administration (user management, MFA, SSO, policies)
• Practical knowledge of Auth0 implementation and configuration
• Understanding of identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, LDAP
• Experience with role-based access control (RBAC) and policy-based access control
• Knowledge of Active Directory, LDAP, and directory services

Soft Skills

• Strong analytical and troubleshooting abilities
• Excellent communication skills (written and verbal)
• Ability to work independently and as part of a team
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Relevant certifications such as SailPoint IdentityIQ Engineer, Okta Certified Professional, or similar

Education

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field
• Equivalent work experience may be considered in lieu of degree

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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