Data Operations Analyst

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Job Summary: 

The Data Operations Engineer provides 1st and 2nd level support for operational teams using our data platform. This role focuses on troubleshooting, root cause analysis, and proactive monitoring to ensure the reliability and performance of data services. The ideal candidate will possess strong analytical skills, problem-solving abilities, and a passion for data operations. Responsibilities include monitoring and maintaining systems and pipelines that deliver critical financial data, implementing quality checks, and collaborating with development and infrastructure teams to optimize workflows.

Objectives:

• Data Ingestion and Distribution: Ensure successful delivery of data feeds/files (SFTP, APIs) in business-critical pipelines.
• Exception Handling: Develop processes for managing late/missing data and schema changes without disrupting downstream systems.
• Resiliency: Implement backup/retry logic and disaster recovery support in data pipelines.
• Audit Support: Maintain data lineage, access logs, and documentation.
• Continuous Improvement: Identify and propose efficiency improvements for repetitive operational tasks.
• Collaboration: Work with Dev and Infra teams to enforce quality workflows and secure data handling practices.
• SLA Adherence: Track data processing and manage SLAs.

Responsibilities:

• Serve as the primary point of contact for operational teams, providing 1st and 2nd level support for data platform issues.
• Monitor and maintain ETL/ELT workflows for uptime, performance, and timely data processing.
• Implement data validation and quality checks to ensure accuracy and reduce mean time to detect (MTTD) and mean time to resolve (MTTR) for data issues.
• Troubleshoot and resolve operational issues in data pipelines, conducting root cause analysis and documenting findings to prevent recurrence.
• Collaborate with upstream teams (sys owners, external data vendors) to ingest data sources, while partnering with downstream teams (data eng, business users, ai/ml teams) and lateral teams (product, architect, platform eng) to normalize data feeds and ensure that pipeline deliveries consistently meet agreed-upon SLAs.
• Optimize workflows for cost and performance across cloud platforms, while maintaining documentation and runbooks for operational processes.
• Proactively review and analyze system logs and performance metrics to identify potential issues before they impact operations.
• Support incident management, create incident playbooks, and root cause analysis for data movement failures. Participate in on-call support rotation to address critical incidents.
• Assist in the deployment and configuration of new data services and tools, ensuring they meet operational requirements.
• Identify opportunities for process improvements and automation to enhance operational efficiency, while staying current with industry trends and best practices in data operations and support.
  
  

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience, with 2+ years of proven experience in a data operations or support role within a data platform environment, demonstrating a strong understanding of data management concepts, ETL processes, and data warehousing.
• Proficient in SQL and scripting languages (Python, Bash).
• Experience in workflow orchestration tools like Apache Airflow or DataBricks Lakeflow.
• Knowledge of AWS data services, including Athena, MWAA, Amazon S3, and Iceberg.
• Experience with FTP, data distribution platforms, and data integration tools like Airbyte.
• Familiarity with data transformation tools such as DBT and data processing frameworks like Apache Spark.
• Basic observability skills, including monitoring, logging, and alerting, with specific experience in Grafana being desirable.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication skills, capable of conveying technical information to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Financial data knowledge is preferred.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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