Collections Officer - Night Shift

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

As an AR Collections Officer, you will be responsible for managing overdue receivables, ensuring timely follow-ups with clients and internal stakeholders to drive resolution and improve cash flow. This role requires you to have excellent communications skills as well as attention to detail.

RESPONSIBILITIES:

• Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections
• Deal with customers & internal stakeholders diligently, courteously, and professionally while collecting payments
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via email, both inbound and outbound
• Update collection systems with Non-Payment Reason Codes, Invoice status & relevant comments
• Initiate strategies for collection processes and procedures
• Respond to customer inquiries
• Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments
• Provide accurate forecasting of collection promises and broken promises to the manager
• Retain customer loyalty while initiating processes for collection of payments
• Maintain and update record of customers from whom collections are made

YOUR PROFILE:

• Strong Stakeholder management and coordination skills.
• Minimum 4 years of relevant experience.
• Previous experience working as a Collections Officer.
• Good written and verbal communication skills.
• Knowledge of accounting and accounting procedures.
• Knowledge of S4HANA Cloud is a plus.
• Bachelor’s degree in Accounting, Business Management, or a similar field

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

#LI-HYBRID