Collections Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

JOB DESCRIPTION:

We are seeking an experienced and strategic Collections Manager to lead global collections operations across APAC, EMEA, and North America for all Lines of Business, driving cash optimization, AR performance, and stakeholder alignment. This role serves as the primary interface between Collections, LoB Leadership, Operations, and Finance; translating business priorities into collection strategies, managing complex escalations, and continuously improving cash velocity and operational effectiveness.

Operational Leadership:

• Drive end-to-end collections performance across APAC, EMEA & North America, achieving monthly cash collection targets, reducing 60+ AR aging, and optimizing DSO
• Lead, develop, and coach Collections Officers and Senior Officers through workload prioritization, quality assurance, performance management, and capacity planning to sustain productivity and team capability
• Monitor daily cash realization and deliver bi-weekly performance insights to Business Units, identifying trends, risks, payment behavior shifts, and actionable recommendations with proactive escalation of collection blockers
• Consolidate weekly cash forecast inputs from team to support Treasury planning, month-end close accuracy, and working capital visibility
• Conduct weekly team huddles and monthly performance reviews to track KPIs, address challenges, and embed continuous improvement culture

LoB Stakeholder Management:

• Serve as primary operational partner and single point of accountability for collection strategy and performance across LoB Leadership, Operations, and Finance globally
• Collaborate with Finance Leadership to define monthly targets, align strategic priorities, and participate in LoB leadership forums to review performance, risks, and process optimization opportunities
• Establish weekly operational cadence with Operations teams to track client payment commitments, coordinate collection execution, and surface behavioral patterns
• Partner with Operations teams to enable client engagement, align on payment terms and collection approaches, and balance cash performance with business relationship preservation
• Mobilize cross-functional support (Finance, Legal, Client Service, Treasury) to resolve complex collection barriers and accelerate cash conversion

Client Escalation & Exception Management:

• Own resolution of high-impact client payment escalations including invoice disputes, approval delays, Promise-to-Pay breaches, and liquidity-driven payment failures across all regions
• Partner with LoB Leaders on client-facing escalations requiring commercial judgment, credit risk assessment, or relationship preservation decisions
• Drive accountability through structured follow-up protocols ensuring Collections team and Operations partners deliver on payment commitments
• Evaluate credit risk exposure and recommend payment restructuring vs. write-off decisions, balancing cash recovery with client retention and business impact
• Maintain escalation tracking log with trend analysis; deliver monthly insights to Group Treasurer and LoB Leaders on escalation drivers, resolution outcomes, and preventative actions
• Protect client relationships while maintaining collections rigor and driving measurable cash outcomes

Process Improvement & Quality:

• Enforce SAP data discipline: ensure team consistently captures Non-Payment Reason Codes, real-time invoice-level comments, and Promise-to-Pay logging in Collections Management
• Monitor data quality and completeness to enable accurate reporting, trend analysis, and audit readiness
• Identify root causes of payment delays—dispute patterns, approval bottlenecks, operational friction—and lead initiatives with Operations teams to eliminate upstream blockers
• Collaborate with QA Manager on quality standards, training programs, and capability development
• Lead post-quarter and post-escalation lessons-learned sessions to extract actionable insights and embed best practices
• Champion system enhancements and process refinements that improve cash velocity, reduce manual effort, and enhance client experience

Reporting & Governance:

• Prepare weekly operational dashboards for Collections Head (cash collected, payment forecasts, aging trends, escalation status)
• Deliver bi-weekly Business Unit reporting highlighting performance vs. targets, payment behavior insights, and emerging risks
• Produce monthly regional and LoB-specific analytics for Finance Leadership and LoB Leaders to support strategic decision-making
• Participate in Finance Leadership and LoB review meetings to present collections performance, escalation trends, and strategic recommendations
• Provide evidence-based insights and performance data to inform credit policy, target-setting, and resource allocation decisions

YOUR PROFILE:

• Bachelor's degree in Finance, Accounting, or related field;
• 10-14 years O2C/AR Collections, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
• Deep knowledge of O2C/Account Receivable processes, dispute management, payment terms negotiation, credit management, and cash application
• Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders, Finance Leadership, and executive clients)
• Experience managing collections operations in multi-currency, multi-jurisdictional environment (APAC, EMEA, North America) preferred
• SAP S/4HANA Collections Management experience strongly preferred (FBL5N, dispute tracking, promise-to-pay logging, non-payment reason codes)
• Proven track record of operational performance management (DSO reduction, cash collection targets, 60+ AR aging optimization, forecast accuracy)
• Demonstrated ability to handle escalations and navigate complex organizational dynamics while preserving client relationships
• Financial services or professional services industry experience strongly preferred
• Excellent analytical skills with ability to track daily cash collections and provide bi-weekly business unit reporting

 KEY COMPETENCIES:

• Operational leadership and team management
• Stakeholder management and influence
• Cash performance and forecasting excellence
• Escalation resolution and commercial judgment
• Problem-solving and decision-making
• Performance management and accountability
• Communication and collaboration
• Process discipline and SAP Collections Management expertise
• Continuous improvement mindset

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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