Billing Lead LoB

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction. Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices.

Operational Leadership (40%)

• Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
• Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
• Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
• Conduct weekly team meetings and monthly performance reviews
• Escalate operational issues if unresolved at team level

LoB Stakeholder Management (25%)

• Serve as primary operational contact for LoB Leaders on billing matters
• Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
• Coordinate with LoB operations teams on data submission quality, timing, and exception handling
• Partner with LoB commercial teams on pricing changes, contract amendments, client-specific requirements
• Manage LoB SME secondment: onboarding, knowledge transfer planning, performance feedback, return transition

Client Escalation & Exception Management (20%)

• Oversee client escalations (pricing disputes, contract interpretation, service delivery issues)
• Coordinate with LoB Leaders on client-facing escalations requiring commercial judgment
• Coordinate approval of complex pricing exceptions and high-value invoice adjustments
• Maintain escalation log and trend analysis; report monthly to Group Treasurer and LoB Leaders
• Ensure client satisfaction maintained during BMT transition

Process Improvement & Quality (10%)

• Identify LoB-specific process improvement opportunities based on error root causes, cycle time bottlenecks
• Partner with QA Manager on LoB-specific quality initiatives and training needs
• Lead lessons-learned reviews post-quarter-end and post-wave stabilization
• Contribute LoB-specific insights to Wave 2/3 design refinements

Reporting & Governance (5%)

• Prepare weekly operational reports for BMT Head (volume, SLA, errors, escalations)
• Prepare monthly LoB-specific dashboards for LoB Leaders (performance vs. targets, trends, issues)
• Participate in Steering Committee meetings representing APAC & DCM operational status
• Support Stage-Gate reviews with evidence-based performance data

YOUR PROFILE:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA preferred
• 8-12 years finance operations or billing management experience, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
• Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
• Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders and executive clients)
• Experience managing operations in multi-currency, multi-jurisdictional environment preferred
• SAP4HANA knowledge preferred
• Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
• Financial services or professional services industry experience strongly preferred

 KEY COMPETENCIES:

• Operational leadership and team management
• Stakeholder management and influence (LoB Leaders, clients, cross-functional partners)
• Problem-solving and decision-making (complex pricing disputes, escalation judgment)
• Performance management and accountability (driving SLA compliance, quality standards)
• Commercial acumen (understanding client relationships, revenue impact, contract terms)
• Communication and collaboration (translating between technical billing operations and business stakeholders)
• Continuous improvement mindset and communication

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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