Application Support Engineer Associate

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Your Profile:
 

• Fresh Graduates with 0-1yrs of exp are encouraged to apply.
• Basic knowledge of Application support and relevant tools is a plus.
• Fluency in English is required.
• Strong problem-solving and analytical skills are desirable.
• Good communication and interpersonal skills to collaborate with team members and stakeholders.
• Ability to manage multiple tasks and prioritize effectively is appreciated.
• Self-motivated team player with a willingness to learn.
• Capable of working independently when needed.
• Familiarity with our industry is a bonus.
• Availability to work in APC/EMEA Shift.
• Basic SQL knowledge.
  
   

Role & Responsibilities:

 

• Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
• Review incoming tickets in ServiceNow, providing detailed resolutions to users.
• Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
• Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
• Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
• Define and oversee user roles and permissions to ensure compliance with internal policies.
• Analyse logs to identify and troubleshoot issues effectively.
• Collaborate with business departments to gather and analyse business requirements for enhancements.
• Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
• In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
• Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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