Payment Support Officer

The Treasury Services / Funds Transfer team provides centralized, enterprise support for money movement – wires, ACH, checks for internal business units at Cortland, on behalf of clients. This role requires the highest level of integrity, accuracy and ability to achieve completion of work in a fast-paced, deadline based, service provider environment that experiences peak days/times. The Associate I is developing as a subject matter expert in one or more areas, assisting with projects and training new team members. 

JOB DESCRIPTION:

• Follow policies and procedures to input payments through online banking and treasury management platforms;
• Meet critical processing deadlines for all work including processing outgoing and incoming payment transfers;
• Perform basic payment processing research;
• Follow and exercise fraud prevention policies and procedures;
• Use Effective listening skills and professional verbal and written communication to liaise with internal teams;
• Demonstrate ability to prioritize and complete tasks by assigned daily deadlines;
• Perform heavy data entry using relevant systems in a timely, accurate manner;
• Identify and report risk issues and use good judgement to handle basic escalations;
• Support Team with special projects and initiatives;
• Work with the team and business units to streamline production and enhance policies and procedures.

YOUR PROFILE:

• 1+ year of work experience performing payment processing / treasury management preferably in a financial services, high volume, and deadline-driven environment;
• Bachelor’s degree in business preferred but not required with relevant work experience;
• Internal or external customer service experience and proven ability to collaborate in a professional manner using strong written and verbal communication skills;
• Strong Attention to Detail;  
• Ability to quickly learn new concepts, and adapt in a fast-paced, dynamic team environment.