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Loan Agency Payments Support Senior Officer

Location: 

Cork, IE

We are currently seeking a Loan Agency Payment Support Senior Officer to join our Cork payments team. The team works in conjuction with the Loan Agency Department based in our UK office.

 

JOB DESCRIPTION:

 

  • Follow policies and procedures to input payments through online banking and treasury management platforms.
  • Meet critical processing deadlines for all work including processing outgoing and incoming payment transfers.
  • Perform wire transfer research and investigations.
  • Act as final reviewer and control check on all payments.
  • Follow and exercise fraud prevention policies and procedures.
  • Use Effective listening skills and professional verbal and written communication to liaise with internal teams.
  • Demonstrate ability to prioritize and complete tasks by assigned daily deadlines.
  • Perform heavy data entry using relevant systems in a timely and accurate manner.
  • Identify and report risk issues and use good judgment to handle escalations.
  • Support Team with special projects and initiatives.
  • Work with the team and business units to streamline production and enhance policies and procedures.
  • Perform independent research and investigations as it pertains to all payment processing and bank protocols.

 

YOUR PROFILE:

 

  • 3+ years of work experience performing payment processing/treasury management preferably in a financial services, high volume, and deadline-driven environment.
  • Bachelor's degree in business or similar area.
  • Internal or external customer service experience and proven ability to collaborate in a professional manner using strong written and verbal communication skills.
  • Strong Attention to detail.
  • Ability to quickly learn new concepts, and adapt in a fast-paced, dynamic team environment.
  • Responsive, friendly, professional and proactive communication approach.