Client Support Business Analyst

ABOUT US:

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com 

JOB DESCRIPTION:

• Work with a team of business analysts and client support personnel related to CLO and syndicated loan software.
• Function as an ambassador for the product internally and externally as the primary contact for queries related to the product.
• Works with the appropriate product team to finalize user requirements. Able to understand the business requirements and technical environments to creatively assist the users in defining these requirements.
• Function as Liaison between different product lines in Solvas Portfolio and Solvas Digitize 
• Performs work independently with little or no direct supervision.
• Work with team on developing user requirements, estimations, specifications, and presentations; Conduct regular development reviews and communicate the status of projects in both formal and informal settings.
• Work with product owner to create and manage the Sprint plans, identify dependencies, and ensure that the same are aligned/allocated for a smooth execution of Sprints.
• Provide regular and timely feedback to team members; should be proactive in the identification and resolution of issues that may negatively impact deliverables; Seeks innovative ways to remove any obstacles.
• Encourages collaborative efforts and camaraderie with cross geographical team members.
• Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups
• Proactively manage any risks and issues.

QUALIFICATIONS:

• 0-3 years of financial services experience in loan administration, fund accounting, fund administration, asset management or Trustee operations. 
• Demonstrated expertise in the loan market and willingness to serve as subject matter expert to other areas of the business
• Experience with financial software platforms such as Solvas Asset Management, IHS Markit (FKA WSO), Allvue Systems (FKA Black Mountain) and Sentry is helpful.
• Excellent communication skills Problem-solving aptitude.
• Team player with organizational and leadership skills.
• Ability to manage multiple projects/tasks at once.
• Strong focus on customer service and satisfaction.
• Familiarity or experience with the software development, support, or operations teams is helpful but not required.
• Exposure to computer programming languages such as SQL is helpful but not required.  

Equity in every sense of the word 

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.  

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

What we offer

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include: 

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, birthday leave and graduation leave 
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

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