Technical Business Analyst

Alter Domus is looking for a Technically Business Analyst to support our users and clients as we drive the continued expansion of our financial technology solutions to the Alternative Investment industry.   The business unit is a FinTech setup where you will be supporting and building best-in-class software.  Our tech-enabled platform is the market’s only capital administration solution purpose-built to meet the unique demands of alternative investment managers.  This proprietary software solution helps General Partners simplify complex capital administration issues, while ensuring they deliver a seamless reporting experience to Limited Partners and General Partner members.

This is a highly visible position that will require daily interaction with the business users to support break/fix, ad hoc service requests and release management, within a financial/accounting environment.  While production support is the primary responsibility, duties may also include release management, DevOps, and contributing to our platform strategy to drive continuous improvements.  You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to join a stable and fast-growing business that has a demonstrated track record of career advancement and rewarding talent.

Responsibilities:

• Become the go-to person for Service Delivery and Onboarding teams for support needs.
• As a team player, you should be able to interact with developers to research and identify permanent solutions to common issues.
• Understand underlying data models in the system in order to troubleshoot and track down anomalies/issues.
• Ability to deploy changes in the production environment including hotfixes and other code changes.
• Execute, maintain, and enhance existing SQL queries for every-day system configuration requirements across various client deliverables within the product pipeline.
• Ensure all issues are properly logged and provide prompt and clear feedback on error resolutions.
• Maintain and update technical knowledge documentation.
• Customer oriented attitude, our associates understand that putting customers first is part of the team’s DNA.
• Demonstrate ability to progress your technical and business skills.

 Skills/Qualifications:

• A successful candidate is an ambitious career-minded professional having 3+years of proven success in a related role and possessing a bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a closely related degree.
• Experience with T-SQL and working knowledge of Microsoft SQL Server, SSRS, SSMS, SSIS and T-SQL a plus.
• Experience in data processing concepts / principals and validation techniques to ensure data integrity and data quality.
• Experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers
• Experience with providing effective and efficient real-time support on proprietary software platforms.
• Excellent verbal, written and presentation skills to support effective communication with a wide variety of constituents.
• Ability to interact with clients, always maintaining the integrity of the Alter Domus brand.
• Loves technology and passionate about learning and progressing technical skills.

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