Business Analyst - Client Support

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. 

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com  

Your role:

Alter Domus are looking for a Business Analyst - Client Support to join our growing Solvas Asset Management Team.

Your responsibilities:

Serve as a subject matter expert for CLO and Solvas Asset Management software (Alter Domus' CLO and syndicated loan platforms), functioning as the primary product ambassador for internal and external stakeholders while modeling CLO deals on Solvas Compliance and Priority of Payment systems.

• Collect, evaluate, and consolidate information from multiple sources including clients and team members to document functional, system, and data requirements, reconciling conflicts and distinguishing defects and enhancement requests throughout the product development lifecycle.
• Oversee client support operations by managing queries, issues, and enhancement requests in compliance with Service Level Agreements, while collaborating with product teams to translate business requirements into detailed functional and technical specifications.
• Partner with cross-functional and geographically dispersed teams to develop user requirements, estimations, specifications, and presentations, coordinating testing activities and providing guidance for creating comprehensive unit and integrated test cases.
• Conduct regular development reviews and communicate project status through formal and informal channels, working independently with minimal supervision while proactively managing risks, issues, and demonstrating expertise in quality assurance and software development methodologies.

Your profile:

• Minimum of 3+ years in the CLO domain with the ability to interpret legal documents including offering memoranda, indentures, offering circulars, and private placement memoranda, as well as associated compliance test calculations and concentration test limitations.
• Demonstrated commitment to delivering exceptional client service while maintaining current knowledge of optimal operational practices and emerging technology within the loan market, with a strong emphasis on customer service and satisfaction.
• Proven ability to work autonomously and manage multiple projects simultaneously in fast-paced environments while meeting client deadlines, supported by robust organizational, analytical, and problem-solving capabilities with meticulous attention to detail.
• Highly developed written and oral communication skills with strong problem-solving aptitude, combined with collaborative teamwork abilities and organizational leadership qualities.
• Familiarity with software development, support, or operations teams is advantageous; experience with financial software platforms such as Solvas Asset Management, IHS Markit (formerly WSO), Allvue Systems (formerly Black Mountain), and Sentry is beneficial; exposure to programming languages such as SQL is a plus—though none are mandatory.

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WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you. 

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. 

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. 

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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